Mapping your Commerce Strategy to Changing Digital Customer Behaviour

Simon Kemp, Founder & CEO, Kepios

Examining trends and data from the renowned “Global Digital Reports”, Simon will cover:

• Making sense of the evolving customer journey
• The role of content and personalisation in commerce
• Getting to yes: Relationships vs Transactions
• Joining the dots: How to unify your plans to create a seamless flow of compelling experiences

Check out the speaker’s Q&A opinion article here:
Opinion: Coping with the change in digital behaviour